FAQs – Excursions & Tours

How can I book a trip?

You can book directly on our website or contact us via WhatsApp. Just choose your tour, select the number of guests, and confirm your date.

How do I receive confirmation?

You’ll receive a confirmation email or WhatsApp message after booking.

Can I pay online?

Currently, we accept payment upon arrival or through a deposit by bank transfer or Western Union. (Online payment coming soon.)

FAQs – Excursions & Tours

Are all tours guided?

Yes! All our excursions include a professional tour guide in your preferred language.

Are entrance tickets included?

Some tours include tickets (e.g., museum, park, snorkeling equipment). Please check the “Included” section in each tour.

Can I cancel a tour?

Yes, cancellations are accepted up to 24 hours before the tour for a full refund.

Are tours suitable for children?

Yes, many of our tours are family-friendly. We also offer discounted prices for children.

FAQs – Hotel Bookings

Do I need to pay in advance?

Some hotel packages require a deposit. We’ll notify you before confirming.

 

Can I book for different dates or durations?

Yes, hotel packages are customizable. Contact us for special requests.

Are flights included in hotel offers?

Only selected offers (e.g., “Tour of the Day”) include flights. This will be clearly mentioned.

How can I modify my booking?

Contact us via email or WhatsApp to make changes.

FAQs – Day Use Packages

What is a day-use package?

A day-use lets you enjoy hotel facilities (pool, beach, food) without staying overnight.

Do I need to reserve in advance?

Yes, to ensure availability – especially on weekends and holidays.

What’s included in day-use?

It depends on the hotel: usually pool access, beach, meal, and towel.

FAQs – Spa & Wellness

What spa services are available?

We offer massages, jacuzzi, sauna, hammam, and full-body treatments.

Can I combine spa with hotel or day-use?

Yes, we have combo packages. Ask us for special deals.

FAQs – Transfers

What destinations are available?

We offer fixed-route transfers between Hurghada, El Gouna, Sahl Hasheesh, Makadi, Safaga, Luxor, Cairo, and more.

Can I choose the vehicle type?

Yes – Sedan (max 3 pax), HIACE (10 pax), Coaster (23 pax), or Bus (50 pax).

Is the price per car or per person?

Prices are per vehicle, not per person.

Can I book a return transfer?

Absolutely! You can schedule both pick-up and drop-off in one request.

💬 Still have questions?

Feel free to message us via [WhatsApp] or visit the [Contact Us] page — we’re available 24/7!