🛡️ Privacy Policy & Terms and Conditions – La Familia Red Sea
Effective Date: May 2025
Website: https://lafamiliaredsea.com
1. Who We Are
La Familia Red Sea is a travel agency based in Hurghada, Egypt. We offer excursions, hotel bookings, transfers, VIP experiences, day-use, and spa packages.
2. What Information We Collect
We collect the following types of data:
- Name, email, phone number
- Booking details (dates, services, number of travelers)
- Payment-related data (if applicable)
- IP address, browser/device info
- Messages via contact forms or WhatsApp links
3. How We Use Your Information
- To process and confirm your bookings
- To provide updates or support
- To send promotions (if opted-in)
- To improve our website and services
We do not sell or rent your data to third parties.
4. Cookies & Analytics
We use cookies to:
- Store language and currency preferences
- Improve performance
- Track visits via Google Analytics
You can disable cookies from your browser settings.
5. Embedded Third-Party Content
Our website may include embedded content (e.g., maps, videos) that may collect data through cookies.
6. Terms & Conditions – Excursions & Tours
- All excursions must be booked at least 24 hours in advance.
- Hotel pickup and drop-off are included unless otherwise stated.
- Children’s policy varies by tour (see specific tour details).
- Some trips may be canceled or rescheduled due to weather or low attendance.
- Entry tickets to museums or special attractions may be extra unless specified.
7. Terms & Conditions – Hotel Bookings
- Prices shown are for full stay packages (usually 7 nights), based on room type and season.
- Availability is subject to confirmation at the time of booking.
- We may require partial or full payment to confirm your reservation.
- Cancellation or no-show policies vary by hotel – contact us for exact terms.
- Check-in and check-out times are as per hotel policy.
8. Transfers & Transport Services
- Fixed routes and pricing are displayed on our website.
- All vehicle types include max capacity limits (Sedan, HIACE, Coaster, Bus).
- Extra charges may apply for pickups outside Hurghada.
- You must provide accurate pickup and drop-off details.
9. Day Use & Spa Packages
- Day-use bookings must be made in advance.
- Access is subject to hotel capacity.
- Packages may include limited time, meals, or pool/spa access as described.
10. Booking Modifications & Cancellations
- For excursions: Free cancellation up to 24 hours before departure.
- For hotels: Varies depending on hotel policy.
- For transfers: Changes accepted up to 12 hours in advance.
- Refunds, if applicable, are processed within 5–10 business days.
11. Your Rights
You have the right to:
- Access or correct your personal data
- Request data deletion
- Withdraw consent to promotional emails
To do so, email us at: [email protected]
12. Liability Disclaimer
La Familia Red Sea is not liable for:
- Delays caused by third parties (airlines, transport providers, etc.)
- Natural disasters, strikes, or other force majeure events
- Lost personal belongings during trips or transfers
13. Changes to This Policy
We may update this policy at any time. Updates will be published on this page with the revised date.
14. Contact Information
For any inquiries or concerns regarding this policy or your bookings, contact:
📧 Email: [email protected]
📍 Hurghada, Red Sea, Egypt